Support Packages
IT Systems require regular maintenance to keep them secure and performing optimally.
RMD Support offers a single cost effective support package that can be customised to your individual
business needs by selecting optional extras.
RMD Basic Package
Infrastructure Hardware and Software fault diagnostics
Infrastructure Software maintenance (to ensure your software is up-to-date and performing optimally)
All labour and call-out charges included
Telephone and Email support between 9:00am and 5:00pm
24 hour Response
Optional Extras
Periodic Hardware maintenance (to ensure your hardware is operating correctly)
Proactive on-line system monitoring (to recognise potential problems before they occur)
Backups (to ensure your data can be recovered in the event of disaster)
Disaster recovery (to get you up and running as soon as possible)
Faster response times (ranging from 12 hour to 4 Hour)
Application Support (expert telephone/e-mail support for your application packages)
Loan equipment (while yours is being repaired)
